About the role
We are looking for a Technical Writer for our product in fintech and payment technologies. Someone who will create accurate, structured, and clear technical documentation for our payment services, APIs, integrations, and internal systems.
The ideal candidate has experience in fintech, understands payment process specifics, can work with complex technical concepts, and turn them into accessible materials for different audiences: developers, business clients, integrators, and partners.
Requirements
- 2+ years of experience as a Technical Writer
- 1+ year of experience in fintech or payment platforms (preferred)
- PCI DSS or EMV. Experience with documentation or processes compliant with this standard (required)
- Experience creating technical and user documentation: API docs, integration guides, release notes, manuals, onboarding instructions
- Ability to structure information, work with large volumes of data, and adapt complex technical concepts for different user types
- Experience collaborating with developers, product managers, QA, and other technical teams
- English – Upper-Intermediate+ (ability to write technical documentation in English)
Must be expert at
- User & tech documentation (manuals, use guides, release notes, how-to materials)
- Describing processes, functional requirements, product requirements
- Creating documentation templates and maintaining a consistent style (style guides)
- Turning technical content into accessible and clear text
- Creating content for non-tech audiences: articles, explanations, product pages, case studies
- Working with Confluence, Google Workspace, Word/Docs
- Ensuring company compliance with PCI DSS standards
Must be familiar with
- Payment systems: payment gateway APIs, webhooks, card processing, 3DS, PSP, checkout flows
- CI/CD processes, basic understanding of software architecture
- UX principles for creating logical and user-friendly documentation
- Graphics and diagram tools: Figma, Mermaid, UML, Basic HTML/CSS
- CMS (WordPress or other systems)
- SEO recommendations for documentation (heading structure, readability, keywords)
Responsibilities
- Creating and maintaining technical documentation for payment services, APIs, integrations, merchant onboarding, and operational flows
- Describing business logic, features, and product use cases
- Developing onboarding guides, technical instructions, and customer support content
- Preparing release notes, changelogs, and product descriptions
- Keeping all Confluence documents structured and up to date
- Collaborating with development, product, QA, support, and design teams
- Creating diagrams, schemas, and visual materials to explain system processes
- Participating in planning, research, and validation of product requirements
- Turning technical requirements into clear documents for internal and external users
What we offer
- Our HQ in resilient Kyiv, near Zvirynecka metro station
- Everything you need to work from day one (top equipment, subscriptions to essential services, and whatever makes you effective)
- We consider hybrid work. In hybrid mode: Monday, Wednesday, and Friday in the office; other days your choice. Rest assured: in our workspace, even during blackouts, you’ll have stable Wi‑Fi, backup power, independent heating, a gym, showers, and even a place to rest!
- 24 days of paid vacation. If you’re a workaholic and don’t use it – we pay it out
- Full sick leave coverage
- Corporate lunches to your taste from GudFood
- Mandatory health insurance
- Sessions with psychologists – we support mental health
How we have fun
Our team is our main asset and something we’re proud of. Your future colleagues love active leisure, supporting the Armed Forces, sharing impressions about movies, or listening to music together. We often wrap up the week with a fun Friday mini-party with the team.
People care
This is our principle in our internal culture: we support each other, and the company helps colleagues grow and develop.
We care about colleagues’ health and run Health Days.
Learning and development
We regularly take part in top international fintech, e‑commerce, and crypto conferences and meetups.
We pay for training (courses, workshops, seminars) for professional growth and team development.
We support learning English or other languages, especially for expanding into new markets!
Language requirements
- English: B2 – Upper intermediate
